Astonished by RBS

No need to add much text here- I discovered last night that my RBS account has been accessed and money taken. Instead of proper service, however, I was transferred to a “fraud department”, treated to rudeness and evasion. I do not feel very reassured at all. But I have had an hour this morning to draw their boss:

What he says should give hope, and I have no doubt he means well, but he said this two years ago.

ross mcewan by tim