Andrew Marr

AndrewMarr.jpg

 

I was horrified by the story that Andrew Marr had been abused in the Daily Mail. Quentin Letts should have known better and it should not have been down to Roy Greenslade to get him to apologise, but that is the world we are living in. We are back to the same discussion we have had before (Jonathan Ross, for instance)- when is a joke no longer funny?

There have been many times when I have drawn something I later decided was too direct or simply did not work. Trying to be topical and humorous can often get us all into trouble, but there are some lines we should never cross. Racism is of course an absolute, but I think also we have to salute those people who are brave enough to stand up in public – Marr is particularly brave, to come back to prime time TV after suffering a stroke. He shows that this is possible. But that wider thought about public life is what makes me pause to admire even those public figures with whom I disagree- I am delighted Sadiq Khan, for example is now the first Muslim Mayor of London: it sends out a tremendous message, though I disapprove of many things Khan and his supporters have said and done (as I hope is clear from previous blogs). Nigel Farage might espouse views I dislike and behave in an appalling way (he still owes me a letter incidentally) but he must be saluted as one of the three great orators in the UK today (the other two are Nicola Sturgeon and Boris Johnson).

Here is the best Farage speech: brilliant, cruel, and probably not something I would say (I balk at the reference to Belgium, for instance) but certainly not poking fun at someone with a disability:

Jeremy Corbyn may not be a man who leads from the front, but I recall on the Andrew Marr show, what a convincing and positive performance he gave. I salute that too, while at the same time bemoaning his inability to control his own cabinet and form a decisive and genuinely loyal opposition. In the absence of real political leadership, we in the conservative party have begun to form our own loyal opposition on our own backbenches! Not good for the Conservatives, not good for Labour and certainly not good for our wider parliamentary democracy.

But praise where praise is due, and frankly, I cannot find a word to say against Andrew Marr. It is fairly shameful that the Daily Mail peddles this sort of filth.

Florence

florenceJust to point out- I have not yet seen the film though it strikes me that Hugh Grant looks more like the pianist Cosme McMoon than St Clair Bayfield! I await the film with great joy! But I wanted to scribble a few thoughts first about Florence Foster Jenkins whose image I recall from reading about her in “Look and Learn” in the early 1970s, but whose voice I first heard when a friend called Gerald Dowler showed or gave me the record. It was a great pleasure. Even more so because on the flip side was a New York cabbie destroying Faust.

La Jenkins was supposedly “the worst singer of all time” (“Her singing at its finest suggests the untrammelled swoop of some great bird,”) and she drew crowds from the 1920s until her famous debut at the Carnegie hall during the 2nd World war.

“She clucked and squawked, trumpeted and quavered. She couldn’t carry a tune. Her sense of rhythm was uncertain. In the treacherous upper registers, her voice often vanished into thin air.” She had a heart attack two days after the show and died.

She was certainly eccentric, confident, hopelessly pursuing a fantasy of herself, a camp  stylist with a vision that was entirely her own, and she remains an inspiration to anyone who follows a dream.

I love her determination. I am sure she would have done much of what she did even without her escort, “Whitey” St Clair Bayfield (who called her “Bunny”). She was disowned by her father after she ran off with her first husband Frank Thornton Jenkins. Frank gave her syphillis so when her hair fell out and she was forced to wear wigs. Then she badly injured her arm and could no longer play the piano. Still, she did not give up. She was supported by her mother who encouraged her daughter’s pursuit of music and society.

She may have been practically tone deaf, “the queen of dissonance”, but she had guts and determination: her line was, “people may say I can’t sing but no one can ever say I didn’t sing,” suggesting she was more aware of her failings than the stories suggest. She also had inherited buckets of money and while pursuing her own benighted career, promoted others, and, for instance, put on a series of privately funded and fully staged operas for the Euterpe Club in english during the 1st World war often in Hotels; she continued to patronise the arts generally through the Verdi club.

The picture is after one of the photographs of her in a costume she had designed especially for  her to perform “the glory of the human voice”.

here she is crucifying both Bach and Pushkin and finally the Queen of the Night::

 

Lord Dubs

dubs1Last week, I wrote to Lord Dubs to express my concerns that his amendment had been defeated to take into Britain 3000 Syrian children who have already made it to mainland Europe. The Government is prepared to take children directly from Syrian refugee camps by 2020, but I think this rather misses the moral issue and the urgency involved. This is not really a numbers’ game. We cannot- or should not- pick and choose how we do our charity and how we respond to those in need. When someone turns up on the doorstep asking for help, I think this is a God-sent opportunity, and it is also of course a political hot-potato. We can take it or leave it- that is about us, and that aspect of charity has always seemed a bit self-centred. Instead, we should ask- how about the Refugee child? How many parents can really imagine what it would be like to know their own children are stumbling across a foreign continent without much hope? I think, very few. We cannot expect others to suffer what we would not.

The 3000 Syrian children are our moral responsibility whether we help them now or not- indeed, more so now Labour is increasingly emerging as a party riddled with anti-semitism. We have to take a stand for what is right. We have to learn from the mistakes of the past.

I also wrote last week to Humza Yousaf. If Westminster will not take the lead on this issue, maybe Scotland will! Lord Dubs was instrumental in Necati’s fight for justice 15 years’ ago and his kind words and support are something I will not forget. While other MPs and Lords wrote to us, Lord Dubs picked up the telephone and called us.

Dubs was also a kindertransport child. When twits in the BBC and senior positions in our society like Livingston, are prepared to misrepresent the details of the rise of Nazi Germany, it is all the more vital that we learn the harsh lessons that history should be teaching us, and we should always listen to a man who has personal experience of that time. Bottom line- we did something but we could have done much more to help Jews in Germany. We cannot change the past but we can certainly do something about the future and our current mealy-mouthed numbers’ game is beneath contempt.

And a small point about self-preservation: if we really want to breed further resentment across the muslim world, then rejecting these children can only help to make things worse and here, instead, is an opportunity to send a message of goodwill. We should be building bridges, not erecting barriers.

 

 

26th April 2016

Dear Lord Dubs,

I am writing to express my deep regret that the support for refugee children failed in the Commons last night. I am writing as a current Tory candidate in local elections in Daventry, but also as the partner of Necati Zontul, a man who you kindly helped when our back was against the wall in Greece in 2003. Your amendment yesterday went beyond party politics and was a call to moral responsibility that has been misread by the Home Office and ignored by too many people in my own party. I am afraid History will judge this decision very harshly. If there is anything I can do in the meantime to support the wider campaign to give aid to refugees in need, please do not hesitate to contact me.

Sincerely,

Tim Wilson

Dear Humza,

I am afraid some time has passed, and I am also standing in local elections next week: the outcome is not a certainty and the former incumbent is a labour councillor I much admire: she has set a standard for local politics that would be very hard to follow.

However, I have been following the amendment of Lord Dubs in the Westminster Parliament, and I have just written to him to express my great regret that this failed last night. You may not be aware of the story of my partner Necati Zontul, who was a torture victim in Greece in 2001. We owe a great debt of gratitude to many MPs and members of the Lords who wrote letters of support at the time. Lord Dubs very much led the way.

I know that you are very supportive of the refugee cause and I wonder if there is any progress that can be made on this issue after the election through the Scottish parliament?

The Aegean idea

There are 47,500 migrants stranded in Greece at the moment. These are the ones who are counted and regarded as part of the ongoing “EU migration” process. There are countless more who have found a way of hovering on the fringes of Greek society, making a buck in the cinemas near Omonia and begging or stealing whatever they can to get by. Certainly the current agreement does nothing for them and does little to sort out the squalor that remains in Idomeni. All it will do at best is to send a signal to the people who manage the boats in Turkey that this Aegean crossing is closed. After 4 years, that is modest progress, but I was talking about the dangers of this people-smuggling issue nearly 15 years ago and no one paid much attention to me then.

So what is changing now?

An agreement about illegal migration to Greece may well have taken place, but to implement it will involve the movement of countless judges and lawyers from Athens to the islands, as well as the 2300 experts cited by Tsipras and imported from mainland europe to oversee the process, because presumably each of the migrants landing on Samos or Lesbos or wherever will demand and be entitled to a legally responsible decision before being shipped back to Turkey (lest the plan fall foul of the declarations made by the UN under the Geneva Convention). More than that, the EU deal will not process back those refugees already on Greek soil- Turkey ruled that out on 10th March!merkel

I find it hard to see how Greece will be able to manage this in practice, so whether the deal with Turkey and the EU is morally or legally sound, it still faces a practical problem. What has taken months of legal work in Athens so far will now be done in a matter of hours in makeshift courts along the seafront of Samos- I doubt it somehow! As I understand it, however, the Syrians who are deported from Turkey to the EU will be sent to specific EU countries to be processed, so this might ease the burden on Greece  in the long run and that thought alone might energise the process a bit.

Amnesty calls the EU/turkey agreement a “historic blow to human rights”, though to be fair, when I was in Greece, Amnesty had been infiltrated by some very peculiar people, some of whom were certainly illegal migrants. So, as Christine Keeler might have said, “They would say that, wouldn’t they!”

It seems unclear, at the moment, whether Greece is also being awarded extra funds to deal with this. If not, I await the outcry from Athens (a) that Turkey is being unfairly awarded 6 billion euros and (b) that this much hyped agreement merely moves the problem from one country to another. It might deter the boats in the Aegean, but it will hardly stop the boats already arriving again in Malta from Libya and Tunisia..

And it does not answer the moral question at all- why should a country like Turkey accommodate so many more refugees/migrants than the 28 different countries currently in the EU? I worry that we have somehow shifted all discussions away from the bigger picture and we are focused only on making a quick “deal”- in other words, have we just all become barrow-boys or costermongers in some sort of market-place… oh yes, we have! And wasn’t it once called “the Common Market”?

Whatever trading we do, we must not forget the bigger picture. We need a moral centre, not just a tidy profit or a quick solution.

Do not fear!

welbyI need to choose words very carefully here- I am stepping over (or into!) the shoes of the current Archbishop of Canterbury. I am certainly challenging what he said. Justin Welby preached “fear” and that, to me is a red line that should never be crossed. Gone are the days when the pulpit offered such entertainment. Today we can cast our minds back to “Hammer Horror” if we want a thrill, or we can look to the diet of films that have played out in the few years since the millenium. Here are a selection of such films for a man evidently hooked on “fear” like the current Primate of Canterbury- “The others” (2001), and Mulholland Drive (2001), “the Ring”(2002), “Orphan”(2009),  “the descent” (2005), “Bug” (2006), “Let the right one in” (2008) and its sequel “Let me in” (2010). We do not need fear-mongers in the pulpit and certainly not those who advocate principles that fly in the face of their own vocation. At a time when the TV is filled with the xenophobic rants of Trump, I believe Justin Welby makes a bad problem worse. In short, as the senior cleric in the UK and leader or guardian of our moral health, he had no right to sanction our fear of migrants.

Wesley’s rather than Welby’s “fear”

But, to be fair to Welby, “fear” is a confused word in the mouths of English Churchmen. “Work out your salvation”, says Paul in the King James Version, “with Fear and trembling”. It seems to me, for instance, that there is certainly room for this kind of “fear” in the next few months because we shall be making a collective decision at the Referendum that will determine the way this country works and to do that casually would be folly. We should be mindful and in the language of John Wesley, therefore, that might mean we should be “fearful”; in other words, we should be respectful and careful. My own name calls out the same message- “Timothy” comes from two greek words meaning literally to “fear God”, but the sense of this name is to be “respectful”, not to be cowering in terror or worried about whether God might steal my job.

Calling for fear in this debate is tantamount to a licence for racism or at least xenophobia and that must be wrong in the mouth of an Archbishop.

The Fear stuff comes in an interview published in “House” magazine where Welby concedes there is , in his words, “a colossal crisis” because of migration into Europe. That is perfectly reasonable. He then says that people who express fear about this migration are not racist -“There is a tendency to say ‘those people are racist’, which is just outrageous, absolutely outrageous.” He went on and added ” and the UK should be “taking its fair share of the load”. (well, thank God he concedes that much!)

“Fear is a valid emotion at a time of such colossal crisis.

“This is one of the greatest movements of people in human history. Just enormous. And to be anxious about that is very reasonable.” (*TW: note how he’s already back-tracking. anxiety rather than fear, so he knows he said the wrong thing!)

However, it seems to me that fear is not a valid emotion in this context (though I admit there are instances where migrants have behaved badly) and in a country where there is actually a good deal of wealth, we should be better placed to manage people’s insecurities and at the same time, offer significantly more hope to those who have turned to us with outstretched arms, looking for a better life or looking for any sort of life at all!

These words, of course, play well in the hands of the BREXIT group- as Ian Duncan Smith intoned-

“These are rational comments from the archbishop – they’re to be welcomed – but you wonder just how late they’ve come from various people in institutions, so I congratulate him. If you think back, for far too many years what’s happened is that in a sense the elites have all said ‘It’s terrible to talk about immigration and if you do you’re racist’, so they’ve shut down the debate for many, many years.”

But we should not be engaged in this debate and certainly it should not have been started or been licenced by the Archbishop. Welby’s job is to preach the Gospel, and he would do well to heed the message in Matthew 25:36- to provide for the needy, the poor, to visit prisoners, the sick and the dying. He might also look at Gen 23:4, Ex 2.22, Lev 25:23, 1 Chron 29:15,Ps 39:12, 119:19,  Hebrews 11:13 and reflect on the fact that we might all migrants and all in need of shelter. There, but for the grace of God…

The Greek example:

I also refer the Archbishop to the example of the villages on Lesbos, Kos, Chios, Samos, Rhodes and Leros who have good reason to fear for their security in an economoc crisis frankly imposed on them by Northern European bullies. These islanders have routinely shown migrants pouring on to their shores the hospitality and shelter that Welby ignores.There may be fear- but it is Welby’s job to preach an answer to fear, and that answer is kindness.

The islanders in Greece deserve a nobel prize in the same way that Welby deserves to be stripped of his office (or at least suspended for the duration of the Referendum). This is what Spyros Limneos said,

“By opening their hearts the islanders sent a powerful message that humanity is above races, above nations.”

Humza Yousaf, up in Scotland, has the right idea, of course! Certainly he’s ready to debate the idea without all this “fear” nonsense. But really, he is not alone. We may talk about the many things we must thank the waves of migrants for over the years- from fine tailoring to fish and chips but we must still also be ready as a Nation to help those who need help now, and- as for economic migrants: well, many of those we need too- they are the ones with the vision and maybe the skills to kickstart our economy. Fear-mongers are just plain wrong!

humza

Oh, and unless it looks like I advocate a migrant “free for all”, not at all. Our responsibility is to be ready without fear to welcome these strangers but the response to our kindness and hospitality is also responsibility and people who come here have their own responsibility to learn our language, promote our values and engage in our society.

Migration is not part of the Referendum

I understand many of the arguments put forward by BREXIT as also by the “staying in” camp, but there are enough valid issues to be discussed without touching on that of migration: economics, fishing, farming, political independence and so on. Moreoever, the migration issue was surely done to death last year by the nasty brigade that lurks within UKIP (Believe me, there are some very good and noble UKIPpers who, like me, think the migration issue should be off-limits). Migration is a separate deal that will be solved by finding a Syrian peace, and by working in harmony with our neighbours to deal with the flow of migrants: the migration issue will continue whether we are “in” or “out” of the EU and the Archbishop gives a very cheap and simplistic lead in what he says today. What he also says is categorically against the spirit not only of Christianity which he represents, but of Judaism and Islam. It is wholly wrong. Leave it to others to preach fear if he must. BUT If he intends to stay in office, or indeed leave office with any honour, this garrulous priest needs to shut his mouth for the rest of the summer.

Boris

Boris lightened the tone today by referencing Welby’s comments and saying that after the referendum, we may need prayer. We certainly need unity and we need to work on that now. the referendum may well energise our democracy but we must be careful that it does not fracture our society as indeed the Scottish referendum threatened to do. We need to engage in this debate without fear, and look at both sides so we can reach a decision that leads us to make a reliable and informed vote in the summer. It is the role of the churches and faiths to bind us together during this process: we will remain a single Nation and British whether we are “in” or “out”. I would like to see us become a better Nation for this debate.

to the Queen

http://www.breitbart.com/london/2015/06/25/exclusive-buckingham-palace-backs-queen-on-europe-speech/

queen1There is a great moment in the play “A Man for All Seasons” by Robert Bolt when Thomas More is finally brought to trial for treason and faces Sir Richard Rich (played in the film by John Hurt), the man who has perjured himself and More asks, “Is it probable that after so long a silence on this the very point so urgently sought of me, I should open my mind to such a man as that?” As Richard prepares to leave the chamber, More looks at his new chain of office- “the red dragon?.. Why Richard it profits a man nothing to give his soul for the whole world, but for Wales?”

This exchange is very much in my mind as I read about the alleged indiscretion about EU by Her Majesty the Queen. Quite apart from the fact that private conversations are by custom never made public, the question lingers- why would a monarch who has spent 63 years carefully avoiding political controversy open her heart to the people at lunch that day on 8th April 2011? I simply find it unbelievable. The Queen is above party politics and this story should not have been splashed over the front page of The Sun. But as it was, it is worth looking in a bit more detail to see that is actually alleged to have been said-

In 2011, the Queen is supposed to have told Nick Clegg that she believed the EU was going in the “wrong direction”. She was apparently very forceful in the presentation of her views. This was when the Euro was in full-blown crisis, with a deeply dodgy Italian Prime Minister clinging on to office despite a gathering sex scandal, and just before the first IMF bailout to Greece. The lunch took place on 8th April so a quick trawl through the internet shows that on 7th, Portugal joined Greece in requesting financial help. So, (a) Her Majesty’s alleged views well-precede any serious discussion on a Brexit, and are long before the PM called a Referendum and (b) are little more than a statement of fact. I cannot imagine anyone with sanity believes that EU has been infallible or foolpoof and indeed, most people would agree with the Queen, even today, whether they advocate an “in” or “out” option in the Referendum. If she said anything at all, then some serious “spin” has been added to the telling.

However, both Lord Mcnally and Nick Clegg deny that any such views were expressed at all at the Lunch. Nick Clegg said on TV this morning, ‘It is not true. I have certainly, absolutely no recollection of a conversation like that, which I suspect I would have remembered if it had taken place. I just think it’s wrong that people who want to take us out of the European Union to now try and drag the Queen for their own purposes into this European referendum debate.’

However, there can be no doubt at all that the EU has followed “the wrong direction” and requires (radical) reform, so that simple statement, whether made by the Queen or not, neither supports a BREXIT nor a “stay in” vote. It is simply common sense. I hope enough noise is now made about the referendum that, whatever the result, the EU tidies up its act significantly. There should never have been reason to campaign for the fishermen in Cornwall, but their livelihood is in danger as indeed is the whole British Fishing industry. The way Europe has treated Greece is deplorable and its handling of the Syrian refugee crisis has been tardy, sanctimonious and foolhardy. There are times when urgent action is demanded and instead, the EU has observed a number of serious crises, from the banking crisis to the humanitarian crisis that is Syria and, frankly, fiddled. “The wrong direction?” Most certainly!

But to draw from this comment in 2011 the conclusion that the Queen favours BREXIT in 2016 is absurd and cheap. A number of people today are being exposed as the possible source of this Palace leak- and how petty, weak and insignificant they appear – dragging the Monarch into a debate she never entered and scoring a cheap home-goal.

Among those who deserve a smack is the otherwise admirable Rees Mogg: He was reported in the original Sun report as saying “I’d be delighted if this was true and Her Majesty is a Brexiter.” He later tweeted “The Queen will be mortified to have been manipulated thus. It does Brexit enormous discredit.”So, let’s hope Mr Rees Mogg was also been mis-quoted by the people in the Sun. It wouldn’t be the first time.

gove

Apparently, beyond Mr Clegg and another Liberal, Lord McNally (both champions of the “In” campaign anyway), there are two likely candidates for leaking the alleged comments- they are, firstly as forerunner and chief suspect, Michael Gove, the Justice Secretary and a prominent “outer” who says he had “no idea” where the claims came from and whose department underlined his innocence  this morning with the statement that, ‘We don’t comment on private conversations with the Queen.’ Secondly, the Welsh Secretary, Cheryl Gillian, who, so far, has issued no denials – what should we conclude?

“Why Cheryl, it profits a man nothing to give his soul for the whole world, but for Wales?”

 

PS: here is a link to a Breitbart article. This organisation is very pro-UKIP so I think more reliable than most to stress the Queen’s pro-EU thoughts. It claims her speech was written for her, so does not express her views… but I think it restores balance and frankly is in tune with the Queen’s approach to what matters- unity and kindness. Whatever our views on the referendum, we must now look beyond that to ensure that unity in our country is fully restored as soon as any decision is made.

http://www.breitbart.com/london/2015/06/25/exclusive-buckingham-palace-backs-queen-on-europe-speech/

“Since 1945 the United Kingdom has determined to number among Germany’s very strongest friends in Europe. In the intervening decades, Britain and Germany have achieved so much by working together. I have every confidence that we will continue to do so in the years ahead.

“Our work together includes every part of life, from politics to commerce, from industry to every aspect of the arts, in particular, music, museums and education.

“In our lives we have seen the worst but also the best of our continent. We have witnessed how quickly things can change for the better. But we know that we must work hard to maintain the benefits of the post-war world. We know that division in Europe is dangerous and that we must guard against it in the West as well as in the East of our continent. That remains a common endeavour.”

“Since 1945 the United Kingdom has determined to number among Germany’s very strongest friends in Europe. In the intervening decades, Britain and Germany have achieved so much by working together. I have every confidence that we will continue to do so in the years ahead.

“Our work together includes every part of life, from politics to commerce, from industry to every aspect of the arts, in particular, music, museums and education.

“In our lives we have seen the worst but also the best of our continent. We have witnessed how quickly things can change for the better. But we know that we must work hard to maintain the benefits of the post-war world. We know that division in Europe is dangerous and that we must guard against it in the West as well as in the East of our continent. That remains a common endeavour.”

trumping

trumping

Horrid news today that a 13 year old girl was stopped by a teacher in her school and asked whether she was carrying a bomb. Simply because she was wearing a hijab. While this shows a degree of insensitivity and stupidity, it also demonstrates just how successfully Donald Trump is stirring up a wave of Islamophobia in the US, as if the efforts of Daesh/ISIS are not enough!

It is only a month or so since Ahmed Mohamed was arrested for taking a home-made clock to a show and tell session at his school. That led not only to an apology and to a call from the whitehouse and Mrs Clinton who met Ahmed, but also to an offer to be schooled in Doha and what I gather is a sizeable demand for compensation.

You know when you are doing wrong- when children are harmed. Here we have just two instances where children have been deeply upset by stupid teachers. The rise of racism and idiocy needs to be stopped before more children are hurt.

None of this aggression is necessary. Trump’s latest pronouncements come very close to the language of hate that would see him under arrest in the UK – certainly, calls for him to be denied entry to Britain should be taken seriously.

In the North east, the word “Trumping” is a euphemism for flatulence which I suppose rather sums up the man and his message. But flatulence can be unpleasant and the time has come to open the windows.

like a virgin

I am writing this on the way back from a month’s lecturing in Moscow. During this time, I relied on my Virgin phone to keep me in contact with things in the UK. I had a russian phone too, so, managing the two handsets, I felt a bit like a rather dodgy trader. But needs must.

tom mockridge

Just before I returned, I got a message from Virgin mobile to say that I had exceeded my credit limit. Strange, as I had renegotiated this just before I left the UK when access to my online account had failed for the umpteenth time. I was told then, in October, that I had fallen foul of some sort of systems’ overhaul that routinely upgraded the credit limits of more recent customers but, as a long-standing and loyal Virgin devotee, I had been overlooked, as had many of my vintage. A temporary correction was applied to my account. That appears to have failed in practice.

I rang up the international number on the text they sent and tried to pay off the outstanding debt. My phone, it seems, had been suspended for the last three days. Worrying. And then the real drama began.

I was speaking to a lad called Jack who was based in Manila. He was quite affable though he spent slightly too much time telling me how honest he was – when someone tells me he is honest, I generally suspect something is amiss: “The lady doth protest too much”. Rather like starting a sentence “with respect” something that prefaces complete verbal abuse. Jack was unable to process my payment because my phone was apparently flagged as fraudulent and blacklisted. That was monday.

robert dunnNow once again, there is history, because this had happened before- no fault of mine, and I was told it had been corrected.  I assumed, therefore, that the so-called correction on 13th October had not, in fact, been effective and I had been living in a fool’s paradise for 5 weeks. But that turned out to be untrue. Instead, an entirely new fraud error had been generated by Virgin. It was explained to me later by a man called “Much” who inhabits what is called the CEO office for escalated complaints, but no doubt it is just another call-centre. “Much” was very reluctant to give his real name so I am respecting his wishes in this account.

I cautioned Jack on Monday that I worried our call might be expensive. He insisted that, despite the fact that I was calling from Moscow, the call was free. He had me on hold at various times and the call went on in fact for an hour. There was a second and third attempt to resolve the problem: another two hours or so.

tony hanway

On Wednesday, I spoke to the CEO office who had finally lifted the bar on my phone and offered to pay the £250 there and then to gain access to my phone, but instead, they said the sum had increased to about £400. We may well ask how that happened, because, other than calling Virgin on a free line, I had not used the phone at all. And therein lies the rub: the line to Jack was not free after all. (the number, if you are interested is +447953967967)

PeterKelly

When my case-handler finally got round to talking to me on Wednesday evening, he explained that the call to “Jack” in Manila was no longer accessible as a recording and so he was unable to verify whether Jack had, indeed, assured me that calls to that number were free. (In any case, “Much” could provide documents to explain that such calls are not free but charged on a standard overseas tarrif). “Much” told me that he was “only being honest”, like Jack before him. Somehow, Jack seemed more credible. As a “goodwill gesture”, and because “he did not dispute my story of what Jack was alleged to have said,” “Much” was, however, prepared to offer me £70. He also assured me, note, that he believed my story about Jack’s claim – so the offer seems a bit odd, and I feel a bit short-changed. No apology, incidentally, also for the fraud error, which he admitted was Virgin’s- an error produced he explained because of the considerable advances being made by the implementation of new software, but the second such erroneous fraud flag on my account this year! And no offer of compensation. It is a case of “Much” wants more!

maurice daw

I asked for a PUK code so that I could leave Virgin and take my phone number with me, but should I do this – Mr “Much” was very clear- then I would no longer receive the “goodwill gesture” he had been offering me. Astonishing and slightly threatening.

This £70 is not compensation, it is not a refund. It is, in short, a bribe by a company that is quite happy to lie through its teeth to extract as much as they can for a service that falls far short even of the term”shoddy”. I wonder if, indeed, what I have experienced is a form of “misrepresentation”? It comes fairly close to what American gangsters in Chicago would have called “protection”. I am paying for services they themselves have forced me to accept!

brigitte trafford

In the social media age, customer service should be efficient and effective. A quick survey of the internet shows very clearly that I am not alone in being frustrated by Virgin’s duplicity and aggression. One of the problems that I would identify here is that customer care and marketing or sales are divided into two completely different (and arguably conflicting) offices and neither has much care about its effect on the other. Beyond that is the infuriating habit of agents refusing to provide surnames and assuming they can use my first name too. This is not just an Oldie whinge about due respect- it is about basic honesty because, when pressed to identify the various people called Val, or Cherie or Jack, the evidence of their existence seems to flush away as quickly as the recordings that betray whatever errors they have inadvertently or deliberately made. Virgin is the harpic of mobile communication. I should add that I also spoke to a lovely switchboard person called Chantelle who was charming enough on 3 occasions to remember who I was and what the issue was. But, as a rule, what is agreed with one person is then denied by another and an appeal to the evidence of the “recording” meets with the response that it never took place or is lost. The fact, therefore, remains- shoddy customer care will eventually have an impact on sales. It is just a matter of waiting for the whole house of cards to collapse.

mine hifzi

And who has a Virgin phone after all, these days? Come on! Virgin is simply a larger scale version of Easy Jet- it’s mobile phone service is an offshoot. The Virgin company began in the Late 70s and was properly registered in the late 80s: a 40-something year history, and it is time for some pruning.

Because I look after a number of students in the UK , and have phones on account for them to use, I have oddly now used almost every phone company in the UK. None are really honest or a pleasure to deal with, but Virgin’s deceit in this instance really takes the biscuit.

branson

I will certainly make an effort to produce some cartoons about this at a later stage. (**22.11.15: now completed, see above for images of current board of directors) But now, I must board my flight! (I am NOT booked on a Virgin flight)

 

 

 

 

 

 

More on Fishing

Current UK Fishing Industry Issues

by Deborah Cowley (illustrations by TIM)

Richard Ede

After speaking with fishermen, skippers, officials and DEFRA it is clear that the industry is hanging by a thread. The ever changing ‘out of touch’ quotas that favour the highest bidder has led to a genuine apathy and depression among the fishermen. It used to be rage but many have now given up the will to fight a system where they are but small fishes in a big EU regulated pond. One of the industries highest officials told me he goes to Brussels regularly and feels so frustrated with the red tape he encounters each time. So far, he’s the only one I’ve found who still has any energy left for an industry he cares deeply about, being from a 5th generation fishing background. But yet the men are still out there, with their humiliating quotas, trying to keep tradition and their birth rights alive. As the younger generation are being urged by their parents to pursue other careers, eventually there won’t be any UK fishermen left with the knowledge past down from their ancestry. By leaving the EU and gaining back control of our land and our seas the fishermen stand a chance. But we need to begin supporting them now, before it is too late, and this wonderful tradition is lost forever.

harbour

The Edward Lear project “Following Lear”

On Friday I did an interview for local radio about the Lear project. This is the first time I have done anything for this beyond the few exhibitions. It has been, now, nearly 10 years in development so it is well-worth talking about and here are some sketches in preparation for Lear’s most famous poem that closes the documentary. More, undoubtedly, about this later on!

owl designs 3

0wl5