Just an update here. Dr Pester is finally off after making a complete mess of TSB. I have been waiting for 5 months now to receive an apology for the May fraud mess I got caught up in. Disappointing that it has taken so long. He leaves with a significant golden handshake. On Monday apparently TSB apologised to customers- not to me as far as I know.
“Mr Pester walks away with a payout worth nearly £1.7m, made up of £1.2m severance pay and a “historical” bonus of around £480,000 from before TSB’s takeover by Sabadell in 2015. All other performance-related pay – including a bonus linked to the customer migration – was frozen amid investigations into the IT fiasco.”
Entering a second week of chaos as a victim of the TSB fraud. The fraud is bad enough but the contempt of the TSB call centres is astonishing. This morning I was finally called back by the fraud team, but the agent who spoke to me was from the internet fraud department and she felt it was better to speak to the debit card fraud department. I finally got through to Mike this evening (“We do not use surnames”). He had a quick check and then decided I should be dealt with by the internet fraud team after all, and transferred me. Back in a queue on hold and now in the knowledge that the fraud office closes any minute. It is absurd.
Earlier, Dr Paul Pester was criticised by The Treasury Select Committee for failing to realise the scale of the problem.